Customers Frequently Asked Questions

DAILY FAQS

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In most cases, domestic orders placed before 3PM CST (Central Standard Time) Monday-Thursday will ship that same day. On Fridays, orders must be placed before 2PM CST to ship same day.

Others received after 2PM CST will be considered next day.

We ship around the globe. To obtain accurate shipping quote to your shipping destination, you must submit a valid shipping address along with Zip or Postal Code depending on your location.

Real-time shipping quote will be provided based on your Cart Content weight along with your preferred delivery speed. Though your order may be subject to additional taxes, duties and/or fees [including customs clearance] charged by the destination country. Please contact the destination country’s customs office for more information.

We aim to always have the items you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven’t already provided an estimated restocking date. If you haven’t placed an order for the item in question, please call us at +1 708.841.8300

Or email UnikCCTV.Com Customer Service at [email protected] to get a response within 24-hours

If you are not completely satisfied with a product upon receipt, we will exchange or credit your purchase. However, a returned merchandise authorization (“RMA”) is required before sending a product. And to request an RMA, you must login to your account and navigate to your order history to submit a request.

You Can Login To Your Account Here

Access Your Business Account Here

Login To Your Agency Account Here

Please visit UnikCCTV.Com Delivery & Return Terms page for more information…

You can lookup your current Order Status by simply clicking Track Your Order. Or login to Account to view your Order History.

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email with the tracking information. After your order ships from our warehouse, FREE SHIPPING delivery usually take 3 to 10 business days. For more details, refer to our Sales Terms & Conditions

We accept PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

There are many possible reasons for a credit/debit card processing rejection.

  • The card may have expired
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.
  • Billing and shipping address not matching

You may be charged a cross border transaction fee if your transaction takes place in a different country from the one where your card was issued. This cross border transaction fee is being charged by the issuing bank. You may refer to the terms and conditions for your card or contact the issuing bank for more information.

For purchases of physical products, your credit/debit will be debited immediately you submit your order. This includes any preordered or backordered products.

The charge for your order will appear on your credit card statement as WWW.UNIKCCTV.COM

Yes, in addition to Credit/Debit Card we accept:

  • CHECKS

Local check payment requires 3-5 Business days clearing time while out of state checks needs 10-business days clearing time.

ONLY Checks issued for payment by USA & Canadian Banks accepted.

  • P O [Purchase Order As Payment]

Agency Account Customers can pay for our goods and services with verified Purchase Order.

  • PayPal Credit

Requires approval by PayPal.

State Of Illinois orders are subject to sales tax, and we honor Tax-Exempt orders and Resale Exemption Certificates.

Product listing price does not include sales tax. Sales tax we will be added based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors.

However, you will have the opportunity to review the final price we will charge before you submit your order.

You can print a copy of your invoice from the Order Information page. Or you can always login to your UnikCCTV.Com Account to get your invoice

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. And to track your order, you may click on Track Your Order or copy and paste the tracking number on a new browser.

We primarily ship around the globe. You can obtain accurate shipping quote to your shipping destination by simply submitting a valid shipping address along with Zip or Postal Code depending on your geolocation location.

Real-time shipping quote will be provided based on your Cart Content weight along with your preferred delivery speed. Though your order may be subject to additional taxes, duties and/or fees [including customs clearance] charged by the destination country. Please contact the destination country’s customs office for more information.

Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.

Although we try to maintain stock of all items in our warehouses, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do charge your credit card until we are ready to ship your order.

Delivery address change request may be made by contacting our Customer Service at +1-708-841-8300 same day you placed your order. Orders submitted after 24-hours will be sent to our warehouse for shipping immediately and we may not be able to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorized representative is able to receive the delivery.

Yes, you may change your order provided you contact our Customer Service at +1-708-841-8300 same day.

You can contact our Support Team:

By Phone: +1-708-841-8300

Chat: 11:00AM ~ 3:30PM Mon ~ Fri CST

Email: [email protected]

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