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“100% 30-Days Money Back Guaranteed”
If you are not completely satisfied with product received, we will exchange or credit your purchase. Our 30-day money back term gives domestic customers up to 14-days from delivery day to request return authorization, and 14-days to send item back. International has up to 45 days to send items back for refund respectively. It’s that simple.
To request an RMA, you must login to your account “My Account” to open a ticket for your request, or contact customer service to request one.
Return Policy Specifics
What is the time frame to return a product?
We have have a return window, typically ranging from 14 to 30 days [USA], 45 days [International] based on item type [s].Do I need the original packaging to return a product?
We require items to be returned in their original packaging, especially for electronics or fragile goods.Are there items that cannot be returned?
Yes, common non-returnable items include:- ANY SOFTWARE BASED DEVICE/HARDWARE THAT REQUIRES PRODUCT CODE REGISTRATION TO FUNCTION.
- Spy Gadgets [Cameras, Wrist Watches, Car DVR & all Covert/Hidden Surveillance items].
- Installed Equipment, Parts, Accessories & Software.
- Damaged, In-operable, or Defective Items
- Modified & Scratched Equipment, Parts, Hardware & Accessories.
- Item [s] missing accessories
Do I need a receipt or proof of purchase?
Yes, we require proof of purchase, such as a receipt, invoice, or order confirmation.
Common reasons for product returns?
- The product is damaged or defective.
- The wrong item was shipped.
- The product doesn’t match its description or images.
- The customer ordered the wrong size, color, or type [May attract restorking fee].
- Quality or performance issues.
Can I return a product if I just changed my mind?
We allow returns for a change of mind, but will attract restorking fee. Limited 30-days return window with specific conditions.What should I do if my product is damaged or defective?
Contact our customer service immediately. Provide details and photos of the damage. They’ll guide you on how to proceed.What happens if I receive the wrong item?
Notify customer service as soon as possible. They’ll typically arrange a replacement or refund and provide instructions for returning the incorrect item.
Who pays for the return shipping?
Policies vary:- We may cover shipping for damaged, defective, or incorrect items.
- For change-of-mind returns, customers often bear the cost.
How long does it take to get a refund?
Refund processing times vary but generally range from 3 to 7 business days after the return is received and inspected.Can I exchange instead of returning?
We allow exchanges for different sizes, colors, or products. Check with our customer service for details.What should I do if I need to return an online purchase?
- Follow the return instructions on the as specified under our “Return Policy”.
- Use the return label provided, if applicable.
- Ensure the item is securely packaged to prevent damage during transit.