Legal

“100% 30-Days Money Back Guaranteed”

If you are not completely satisfied with product received, we will exchange or credit your purchase. Our 30-day money back term gives domestic customers up to 14-days from delivery day to request return authorization, and 14-days to send item back. International has up to 45 days to send items back for refund respectively.

To request an RMA, you must login to your account “My Account” to open a ticket for your request, or contact customer service to request one. 

Equipment Return & Restocking Policy

We accept returns on eligible equipment only with prior authorization. All returned items are subject to inspection before any refund or credit is issued.

Return Policy Specifics

What is the time frame to return a product?
We have have a return window, typically ranging from 14 to 30 days [USA], 45 days [International] based on item type [s]. 

Condition of Returned Items?

Returned equipment must be in original, resalable condition, including:

• All original accessories, cables, brackets, power supplies, keys, antennas, manuals, and packaging
• No physical damage, modifications, or signs of installation
• No structural scratches, dents, cracks, blemishes, or cosmetic wear

Restocking Fees

Returns that do not meet the above condition requirements may be subject to a restocking fee of up to 33%, based on the condition of the returned item. This includes, but is not limited to:

• Missing parts or accessories
• Damaged or non-original packaging
• Structural scratches, cosmetic blemishes, dents, or markings
• Evidence of installation, mounting, wiring, or field use
• The exact restocking fee will be determined after inspection.

Non-Returnable Items

The following items are not eligible for return:

• Installed, programmed, customized, or altered equipment
• Items returned incomplete or severely damaged
• Clearance, special-order, or custom-configured products
• Products returned without return authorization