Legal

Money Back Policy

Last Revised: 01.07.2025

What is the Refund Policy?

“100% 30-Days Money Back Guaranteed”

If you are not completely satisfied with product received, we will exchange or credit your purchase. Our 30-day money back term gives you up to 14-days from delivery day to request return authorization, and 14-days to send item back. It’s that simple.

To request an RMA, you must login to your account “My Account” to open a ticket for your request, or contact customer service to request one. 

Return Policy Specifics

  1. What is the time frame to return a product?
    We have have a return window, typically ranging from 14 to 30 days. 

  2. Do I need the original packaging to return a product?
    We require items to be returned in their original packaging, especially for electronics or fragile goods.

  3. Are there items that cannot be returned?
    Yes, common non-returnable items include:

    • We will not accept ANY SOFTWARE BASED DEVICE/HARDWARE THAT REQUIRES PRODUCT CODE REGISTRATION TO FUNCTION.
    • Spy Gadgets [Cameras, Wrist Watches, Car DVR & all Covert/Hidden Surveillance items].
    • All Installed Equipment, Parts, Accessories & Software.
    • Damaged, In-operable, or Defective Items
    • Modified & Scratched Equipment, Parts, Hardware & Accessories.
  4. Do I need a receipt or proof of purchase?
    Yes, we require proof of purchase, such as a receipt, invoice, or order confirmation.

Reasons for Returned Items

Common reasons for product returns?
  • The product is damaged or defective.
  • The wrong item was shipped.
  • The product doesn’t match its description or images.
  • The customer ordered the wrong size, color, or type [May attract restorking fee].
  • Quality or performance issues.
  • Can I return a product if I just changed my mind?
    We allow returns for a change of mind, but will attract restorking fee. Limited 30-days return window with specific conditions.

  • What should I do if my product is damaged or defective?
    Contact our customer service immediately. Provide details and photos of the damage. They’ll guide you on how to proceed.

  • What happens if I receive the wrong item?
    Notify customer service as soon as possible. They’ll typically arrange a replacement or refund and provide instructions for returning the incorrect item.

Costs and Logistics

  • Who pays for the return shipping?
    Policies vary:

    • We may cover shipping for damaged, defective, or incorrect items.
    • For change-of-mind returns, customers often bear the cost.
  • How long does it take to get a refund?
    Refund processing times vary but generally range from 3 to 7 business days after the return is received and inspected.

  • Can I exchange instead of returning?
    We allow exchanges for different sizes, colors, or products. Check with our customer service for details.

  • What should I do if I need to return an online purchase?

    • Follow the return instructions on the as specified under our “Return Policy”.
    • Use the return label provided, if applicable.
    • Ensure the item is securely packaged to prevent damage during transit.
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