Here’s a list of frequently asked questions (FAQs) related to faulty orders.
- What should I do if my order is faulty or damaged?
Contact our customer support team immediately at +1.708.841.8300 and provide details, including your order number, a description of the issue, and photos of the fault if applicable
2. How do I report a missing item in my order?
Double-check your packaging, and if the item is missing parts or accessories, contact us at +1.708.841.8300 with your order number and details of the missing item.
3. Is there a time limit to report a faulty order?
Yes, faulty orders must typically be reported within 3-days of receiving the package. Please check our policy for specific timeframes.
4. Can I get a replacement for my faulty order?
Yes, we can process a replacement if the item is found to be defective or damaged during transit.