How can we help you?

I’ve received a faulty/damaged item

Here’s a list of frequently asked questions (FAQs) related to faulty orders.

  1. What should I do if my order is faulty or damaged?
    Contact our customer support team immediately at +1.708.841.8300 and provide details, including your order number, a description of the issue, and photos of the fault if applicable

2. How do I report a missing item in my order?
Double-check your packaging, and if the item is missing parts or accessories, contact us at +1.708.841.8300 with your order number and details of the missing item.

3. Is there a time limit to report a faulty order?
Yes, faulty orders must typically be reported within 3-days of receiving the package. Please check our policy for specific timeframes.

4. Can I get a replacement for my faulty order?
Yes, we can process a replacement if the item is found to be defective or damaged during transit.

Home Shop Cart 0 Wishlist Account
Shopping Cart (0)

No products in the cart. No products in the cart.


Shop by Category See All