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What if my order is damaged?

Here are some frequently asked questions (FAQs) related to damaged orders:

1. What should I do if my order arrives damaged?
  • Contact our customer service as soon as possible at +1.708.841.8300
  • Provide clear photos of the damage and the packaging, along with your order number.
2. How long do I have to report a damaged order?
    • We require that you reachout to  provide reports of damage 24-72 hours after delivery. 
3. What if the packaging was damaged but the item inside is fine?
  • Contact customer service if you’re concerned. If the item itself is unaffected, further actions won’t be required.
4. What details should I include when reporting a damaged order?
  • Include your order number, photos of the damage, a description of the issue, and any relevant tracking information.
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