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Refunds and Disputes

Here’s a concise FAQ guide on refunds and disputes:

Refunds FAQs

1. How do I request a refund?

  • Visit UnikCCTV.Org/My-Account/, go to your order history, and look for the refund option next to your purchase.
  • Provide necessary details such as the order number and reason for the refund.

2. What is the typical refund processing time?

  • Most refunds are processed within 3-5 business days, but this may vary based on payment method or bank.

3. What items/services are eligible for refunds?

  • Refund policies differ, but typically:
    • Unused or unopened items.
    • Services canceled within the allowed cancellation period.
    • Products with defects or issues.

4. Are there any non-refundable items?

    • Customized items, perishable goods, digital products, or services already rendered are often non-refundable.

5. Can I get a refund if I paid with a gift card?

  • Refunds for purchases made with a gift card are often reissued to the original gift card.

Disputes FAQs

6. What should I do if I receive a defective product?

  • Contact our customer support team with:
    • Photos/videos of the defect.
    • Order details (order number, receipt, etc.).

7. How do I initiate a dispute for a service not delivered?

  • Sign-in to your account to file a dispute, citing evidence such as:
    • Communication with the service provider.
    • Proof of non-delivery (e.g., screenshots or emails).

8. What if the seller denies my refund request?

  • Check our “Money Back Policies” UnikCCTV.Org/legal/money-back-policy/# for escalation procedures.
  • File a claim through your payment provider (e.g., PayPal, credit card issuer).

9. How long does it take to resolve a dispute?

  • Resolution times can vary:
    • For companies: 7-30 days.
    • For banks/payment providers: 30-90 days.

10. Will disputing a charge affect my credit score?

  • No, disputes usually don’t affect your credit score. However, unresolved disputes may lead to collections, which can impact your score.
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