Here’s a concise FAQ guide on refunds and disputes:
Refunds FAQs
1. How do I request a refund?
- Visit UnikCCTV.Org/My-Account/, go to your order history, and look for the refund option next to your purchase.
- Provide necessary details such as the order number and reason for the refund.
2. What is the typical refund processing time?
- Most refunds are processed within 3-5 business days, but this may vary based on payment method or bank.
3. What items/services are eligible for refunds?
- Refund policies differ, but typically:
- Unused or unopened items.
- Services canceled within the allowed cancellation period.
- Products with defects or issues.
4. Are there any non-refundable items?
- Customized items, perishable goods, digital products, or services already rendered are often non-refundable.
5. Can I get a refund if I paid with a gift card?
- Refunds for purchases made with a gift card are often reissued to the original gift card.
Disputes FAQs
6. What should I do if I receive a defective product?
- Contact our customer support team with:
- Photos/videos of the defect.
- Order details (order number, receipt, etc.).
7. How do I initiate a dispute for a service not delivered?
- Sign-in to your account to file a dispute, citing evidence such as:
- Communication with the service provider.
- Proof of non-delivery (e.g., screenshots or emails).
8. What if the seller denies my refund request?
- Check our “Money Back Policies” UnikCCTV.Org/legal/money-back-policy/# for escalation procedures.
- File a claim through your payment provider (e.g., PayPal, credit card issuer).
9. How long does it take to resolve a dispute?
- Resolution times can vary:
- For companies: 7-30 days.
- For banks/payment providers: 30-90 days.
10. Will disputing a charge affect my credit score?
- No, disputes usually don’t affect your credit score. However, unresolved disputes may lead to collections, which can impact your score.