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Cancel an order

Order Cancellation Terms and Conditions

  • Orders may be canceled within 24 hours of purchase, provided the item has not yet been shipped or services have not been rendered.
  • Customized, personalized, or made-to-order products may not be eligible for cancellation once production has started.
Here are general steps you can follow:

Online Cancellation

    1. Log into your account: Visit UnikCCTV.Org/My-Account and log into your account.
    2. Locate your order: Navigate to the “Orders” or “Order History” section.
    3. Select the order: Find the specific order you want to cancel and click on it to view details.
    4. Cancel the order: Look for an option like “Cancel Order” and follow the prompts. Some platforms may only allow cancellations if the order hasn’t shipped yet.

Phone Cancellation

1. Manual Cancellation Process
  • To cancel an order, customers must contact our customer service at +1 708.841.8300 or submit a ticket manually at UnikCCTV.Org/My-Account/Support-Ticket.
  • Include the order number and reason for cancellation in the request.
2. Fees and Penalties
  • Orders canceled within the eligible timeframe may incur specify fees or penalties, if applicable, e.g., a handling fee.
  • If the order has been shipped, cancellation will be treated as a return, and return policies will apply
3. Refund Policy
  • Refunds for canceled orders will be processed within 2-3 business days after the cancellation is confirmed.
  • Refunds will be issued using the original payment method unless otherwise agreed upon.
4. Exceptions
  • Non-cancellable items include but are not limited to:
    • Digital products once downloaded or accessed.
    • Perishable goods.
    • Items marked “Final Sale” or “Non-Returnable.”
  • Orders cannot be canceled after 30-days of shipment delivery.
5. Changes to the Policy
  • We reserves the right to update or modify these terms at any time without prior notice.
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