1. Store Pickup:
- Store pickup is available only for online orders placed on our website.
- Customers must select the store pickup option at checkout and choose their desired store location
2. Order Processing Time:
- Orders will be processed within [timeframe, e.g., 2-4 hours] during store business hours.
- Orders placed outside of business hours will be processed the next business day.
3. Notification of Pickup Readiness:
- Customers will receive an email or text notification when their order is ready for pickup.
- Please do not arrive at the store until you have received this confirmation
4. Identification Requirements:
- Customers must present a valid photo ID and the order confirmation email or text at the time of pickup.
- If someone else is picking up the order, their name must be provided during checkout, and they must present a valid photo ID.
5. Pickup Timeframe:
- Orders must be picked up within [specific timeframe, e.g., 7 days] of receiving the readiness notification.
- Unclaimed orders may be canceled, and payment refunded, subject to our cancellation policy.
6. Modifications and Cancellations:
- Changes to store pickup orders can be requested before the order is marked as ready for pickup. Contact customer service for assistance.
- If you wish to cancel your order, please notify the store as soon as possible.
7. Product Inspection:
- Customers are encouraged to inspect their items at the time of pickup to ensure they are correct and in satisfactory condition.
- Any issues should be reported to the store staff immediately.
8. Returns and Exchanges:
- Returns and exchanges for store pickup orders are subject to our [return policy link].
- Items must be returned to the same location where they were picked up, unless otherwise stated.
9. Liability:
- The store is not responsible for delays due to unforeseen circumstances, such as extreme weather or technical issues.
- Once items are picked up, the store is no longer liable for loss or damage.
10. Contact Information:
- For questions or assistance, please contact our customer service team at +1 708.841.8300
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