Here's a list of frequently asked questions (FAQs) with their answers:
General Questions
1. What is local pickup?
Local pickup allows you to collect items directly in our location instead of having them shipped. It is often used by local customers for bulky items or to save on shipping costs.
2. How does local pickup work?
- Order online or call-in your order by phone to be picked up at certain in our location.
- Pay for the item, either online or in person (optional).
- Double check and inspect and collects the item during the pickup.
Payment-Related Questions
3. Do I need to pay in advance?
Optional. You can pay in advance online or at pickup. Confirm with our customer service how you like to pay for order.
4. What payment methods are accepted?
Payment methods depend on the platform or seller but may include:
- Online payment via card or app.
- Cash on pickup.
Location and Timing
5. Where will the pickup happen?
The pickup locations:
- Our local warehouse.
- Our showroom.
6. Can I change the pickup time or location?
Discuss this directly with our customer service. Flexibility depends on their availability.
Inspection and Returns
7. Can I inspect the item before taking it?
You must inspect items during pickup. Signature will be required at pickup.
8. What happens if the item isn’t as described?
- You can decline pickup upon inspection.
- Please refer to our return/refund terms.
Parking Concerns
9. Is there a lot or parking facility?
2-Parking options:
- Customer parking.
- Road side parking.
- Extended time parking.
Platform-Specific Questions
10. Does the platform guarantee local pickup transactions?
Yes. Please refer to our “Delivery and Return” policies.Â
11. What fees apply for local pickup?
Usually, local pickup has no shipping fees, but other fees may be charged for any special requests.
After the Pickup
12. Can I leave feedback for the seller?
Most platforms allow reviews or ratings to help other buyers.
13. What if I encounter issues after the pickup?
Contact the our customer service directly or escalate through our website resolution process by simply signing-in to your account.