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Tracking your item

Here are some frequently asked questions (FAQs) related to tracking orders:

General Questions

  1. How can I track my order?

    • You can track your order using the tracking number provided in your confirmation email or text message. Enter the number on the courier’s tracking page or track via website/app.
  2. Where do I find my tracking number?

    • The tracking number is typically included in your shipping confirmation email or provided on the order details page of your account.
  3. What should I do if my tracking number isn’t working?

    • Wait 24-48 hours for the tracking information to update. If it still doesn’t work, contact our customer service.

Order Status Questions

    1. Why is my order status not updating?

      • There could be a delay in system parts, or your package might still be in transit without new updates. Check back later.
    2. What does ‘In Transit’ mean?

      • This means your order is on the way to its destination but has not yet been delivered.
    3. What does ‘Out for Delivery’ mean?

      • It indicates that your package is on the delivery vehicle and will likely be delivered that day.

Delivery Issues

  1. My order says it was delivered, but I didn’t receive it. What should I do?

    • Check around your property, with neighbors, or at your local post office. If you still can’t find it, contact customer service or courier for assistance.
  2. What happens if my order is delayed?

    • Delays can happen due to weather, high shipping volumes, or logistical issues. Contact the courier or our customer service for more information.

International Orders

  1. How can I track an international order?

    • Use the tracking number provided by shipping and track it on the website. For international orders, customs processing might cause delays.
  2. Why is my international order stuck at customs?

    • Your package might be awaiting clearance or additional documentation. Contact the courier for details.

Other Questions

  1. Can I change my delivery address after my order has shipped?

    • We may allow address changes before delivery, but additional fees may apply. Contact the customer service immediately.
  2. What should I do if my package is damaged?

    • Document the damage with photos and contact customer service or courier to file a claim.
  3. Can I track my order without a tracking number?

    • Yes. Simply login to your account and go to your order to track delivery status. Otherwise, contact customer support for assistance.
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