10. Customer Data Before Return

Remove Personal & Confidential Information Before Returning Equipment

Customers are responsible for backing up and removing personal, confidential, or security-sensitive information before returning equipment whenever reasonably possible.

This may include:

• Video recordings;
• Audio recordings;
• Wi-Fi credentials;
• PIN codes;
• Network information;
• User accounts;
• Administrator passwords;
• Access-control records;
• Cardholder data;
• Biometric templates;
• Facial enrollments;
• Fingerprint enrollments; and
• Cloud/app associations.

UNIKCCTV may factory-reset, erase, reinitialize, reprogram, or otherwise remove stored information during return evaluation, testing, repair, refurbishment, or resale preparation.