1. What is the return policy?
Return Policy: (30-Day Money-Back Guarantee)
We offer a 30-Day Money-Back Guarantee to ensure your satisfaction.
- Customers must initiate a return request within 14 days of receiving their order
- Once approved, customers have an additional 14 days to return the item(s)
- Return shipping costs are the responsibility of the customer
- Items must be returned in eligible condition and approved prior to shipping
Please note: Not all items are eligible for return. Only items with a return/refund option in your account qualify.
2. Can I Exchange an Item Instead of Returning It?
Yes, we do offer exchanges.
You may exchange your item for another of similar value. If the new item has a higher price, you will simply need to pay the difference.
All exchanges must follow our standard return guidelines, including request and return timeframes.
4. What If I Received a Damaged or Defective Item?
If you receive a damaged or defective item, please contact our customer service immediately.
Our team will guide you through the process, including:
- Providing instructions for returning the item
- Issuing a prepaid return shipping label (if applicable)
- Arranging a replacement or issuing a full refund
We’re committed to resolving the issue quickly and making it right.
5. How Long Does It Take to Get My Refund?
Refunds are typically processed within 2–3 business days after your returned item is received and inspected.
Once processed, the refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to post the refund to your account.
3. Do I Have to Pay for Return Shipping?
Yes, customers are responsible for return shipping costs.
We do not provide prepaid return shipping labels, except in cases where the return is due to an error on our part (such as receiving the wrong or defective item).
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