“100% 30-Days Money Back Guaranteed Returns”
UnikCCTV.Com Delivery & Return Policies & Procedures
Note
Warranty repairs and replace have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.
Return Terms & Conditions
If you are not completely satisfied with product received, we will exchange or credit your purchase. Our 30-day money back term gives you up to 14-days from delivery day to request return authorization, and 14-days to send item back. It’s that simple. To request an RMA, you must login to your account “My Account” to open a ticket for your request, or contact customer service to request one.
- You have 14 days to return your product from the date you received valid rma number.
- The product must be returned in its original condition and packaging.
- All promotional and bundled products that are part of the order should and must be returned.
- Returns that do not meet the eligibility conditions may result in refund delays, package refusal and will ultimately be shipped back to you.
Return Procedures
- Before sending the products to UnikCCTV.Com for a refund you must first obtain an RMA Number by submitting your request online or by contacting us by phone. To obtain an rma number, simply login to your account “My Account” to submit return rma ticket, or call 708-841-8300 to request one.
- Accepted return RMA number must be noted on the outside of the returned product’s packaging.
- The product will be considered returned once the product has been delivered to UnikCCTV.Com. The package will be opened to verify package contents.
- It is strongly advised that a trackable shipping method is used.
- UnikCCTV.Com is not responsible for returns that are lost or damaged in transit.
- A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased.
- A refund will be provided if all conditions are met. Or UnikCCTV.Com Customer Service will contact you within 3 business days of delivery. If the procedures herein are not followed, UnikCCTV.Com reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.
Special/Custom Order Cancellation Terms
You “Customer”, have the right to Cancel any order, however this process must be implemented timely. Timely means within 24-hours of actual order, Regular Ground delivery order is 3-10 Days Delivery. Either placed Online/Phone. Overnight/Second Day/Third day delivery orders cancellation must be completed before 1PM CST [If Placed Either Online, Or By Phone]. To cancel an order, simply login to your account “My Account” to submit order cancellation ticket.
Signed Special Order s [All Customized/Custom Built Items, Systems Designed To Suit Specific Needs/Project] cancellation must be completed no later than 24-hours of signing. We will refund 100% of order invoice value provided all cancellation steps are completed timely. We will ONLY Exchange, or issue Store Credit for orders cancelled outside of Unikcctv.com set terms.
Payment Refunds
Once we receive your item, we will issue you an invoice for authorized refund and activate the refund to your card-issuing bank.
Refunds will be sent to the card-issuing bank within five business days on receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Check as payment may not require up to 10-business days to be refunded.
Some credit/debit card and cash in store payment may not be available for immediate refund.
!!!! IMPORTANT!!!!
Merchandise must be returned in its Original Packing Materials, all in Brand New Condition, Unused, Unscratched, Un-installed and Unmodified, including All Parts, Screws, Nuts, Accessories and Documentation within 14-days after obtaining a VALID-RMA number. And if unsure of Unikcctv.com Merchandise Return Address, please contact +1-708-841-8300 to confirm proper return address. [Note: Unikcctv.com will not be responsible for any Lost, Stolen, Damages incurred in transit, Courier Delivery Errors and other Improper Shipping & Handling references not listed, as Unikcctv.com lacks control over items in transit].
We will refuse Authorized Returns outside of our 30-Days term if prior timely extension notice not received.
Price Guarantee
Online Product Listing Price will be the price indicated on your Invoice.
Applicable state tax is payable by you at the applicable rate as indicated on your Invoice.
Store Pickup
Store pickup is available between the hours of 11:00AM ~ 4:00PM Monday ~ Friday. If you are paying by credit card, then you must supply your credit card details when picking up your order.
Your credit card will be charged, and upon successful payment we will reserve the products you ordered. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
We will issue and send your invoice to you at the email address indicated during order confirmation. We may, however, only send the documents by e-mail where you have indicated an e-mail address on your Order Form.
If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID. UnikCCTV.Com is not responsible for actions taken by the third party once your item(s) have been picked up.
A valid photo ID refers to government issued ID such as driver’s license or state issued ID.
Items Not Returnable
- We will not accept ANY SOFTWARE BASED DEVICE/HARDWARE THAT REQUIRES PRODUCT CODE REGISTRATION TO FUNCTION.
- Spy Gadgets [Cameras, Wrist Watches, Car DVR & all Covert/Hidden Surveillance items]
- All Installed Equipment, Parts, Accessories & Software
- Damaged, In-operable, or Defective Items
- Modified & Scratched Equipment, Parts, Hardware & Accessories
Return Merchandise Special Terms
Authorized Returns received in Improper Conditions may be refused based on the condition of the Return Package Contents. Example: An Intercom System authorized return package that contains combination of various parts and hardware might be missing necessary connector wires, couple of scratched monitors, and others. We may refuse this return and send package back to sender or asses one time restocking fee of up to 30% to cover damaged or missing parts. Unikcctv.com reserve the right to pick and choose items that meets return requirement standards, and only Store Credit will be given [No Cash Refund]
Some orders may attract 33% restocking fee due to resources required for the delivery. Example: Pre-programmed Systems, Locks, Intercoms, DVRs. Other items on the list including Safes and all over-weight items. Unikcctv.com will refund such order less 33% provided valid returns meet our 30-Days Money Back Terms.
Unikcctv.com ONLY ACCEPT return for store credit, or exchange for the following orders/items less 33% restocking fee.
All Software Based Items Without Management Software Product Code [Meaning: Items That Comes Included With Management Software Requiring NO Software Product Code Registration], such as [Lock System Encoders With Free Management Software, Access Control Controller With Free Management Software, Time Clocks With Free Management Software].
Governing Law
These Terms & Conditions will be governed by and construed under the laws of the State of Illinois without regard to conflicts of law provisions. Neither party will commence or prosecute any action, suit, proceeding or claim arising under or by reason of this Agreement other than in the state or federal courts located in Cook County, Illinois. Each party irrevocably submits to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement